OMI Jewelry offers 7 days return policy from date of delivery on any pre-owned watch or jewelry purchase. Please inform one of our representatives of your intention to return the watch before you ship the merchandise. All return shipments must be post marked before the 7nd calendar day from receipt of your watch and are sent at your sole cost and expense. Please be sure to insure the contents for their full value as we are not responsible for lost packages. Upon receipt, all items will undergo a thorough inspection by one of our watch experts to ensure that the watch is in the original condition in which it was sold and it includes all tags (especially any "non-removable" tags), items/accessories, etc before we will issue a refund. Please contact our support team for assistance with your return. All returns must be in the same condition in which they were received and include any security tags or factory stickers. Failure to return an item in the same condition may result in a restocking fee of up to 25%.