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Every single order is processed and verified as quickly as possible.
You will receive an e-mail updating you of your order status within 24 business hours of placing your order. Domestic (within the 50 United States) 2-Day FedEx Priority shipping is free on all orders.
Domestic (within the 50 United States) 2-Day FedEx Priority shipping is free on all orders.
Overnight and rush requests will still be subjected to the same verification process, but we will do our best to expedite these orders. You will have an option for a $40.00 flat rate Overnight FedEx delivery method! This does not necessarily mean you will receive your merchandise the very next day after placing an order. Your order will still have to be verified and processed, but we will expedite this process. We expect that if you have any special requests or emergencies – that you PLEASE CONTACT US!
We accept APO, FPO (Armed Forces) addresses abroad and we will make the proper accommodations to ensure that packages are delivered to those locations.
International Shipping: We ship world-wide with FedEx International Priority. We charge a flat fee of $70.00 on all international shipments. We can try our best to expedite packages internationally – Please contact us for any special request and we will do our best to accommodate you!
NOTE- OMI Jewelry is not responsible for any fees associated with duties/customs or taxes charged to any customer by way of his or her respective countries.
RETURN POLICIES AND PROCEDURES
14-Day Return Policy for online purchases from this Site We hope you are delighted with your OMI Jewelry merchandise. If for any reason you wish to return your purchase from this Site, we will accept merchandise without custom engraving, in its original condition, within 14 days of the date of delivery. Returns to Sales Support of on-line purchases from this Site On-line purchases returned to Sales Support in our corporate office in New York will be eligible for a refund or merchandise credit. Returns must be shipped for processing
Returns to Sales Support of on-line purchases from this Site On-line purchases returned to Sales Support in our corporate office in New York will be eligible for a refund or merchandise credit. Returns must be shipped for processing to:
20W 47th Street Suite 307
New York, New York 10036
For more information, please contact us or click here.
OMI Jewelry is honored to have the opportunity to serve you. That is why we stand by all of our products with a full one-year limited warranty. If an item we sell you should fail as a result of a manufacturer's defect at any time during the first year, we will repair or replace the item at absolutely no cost to you.If your watch has any symptoms of abnormally gaining time, losing time, or not keeping proper time please do not hesitate to contact us by phone or email.
If it is determined by OMI Jewelry that a repair under warranty is required one of our trained watch professionals will direct you on how to safely and efficiently ship the watch to us.
Not covered by warranty:
- Regular wear-and-tear from normal use.
- External damage to the product.
- Any damages resulting from wear to the watch case, crystal/glass, watch bracelet, watch bezel, straps, screws, crown/stem, finishes, clasps/buckles, or any other physical damage to the watch.
- Defects caused by outside force or improper use.
- Consequential and incidental damages.
- The loss of precious, semi-precious stones from settings.
- Outside modifications and third party repair attempts of any kind will void the warranty.
- Any damage if used under conditions which exceed the watch manufacturer’s water resistance guidelines.
- Watches that are labeled as water resistant feature a screw down crown.The crown must be screwed down properly at all times to keep the watch casing watertight.Water damage is not covered under the warranty unless it is proven defective by the OMI Jewelry Repair and Service Center.
- Shipping cost to OMI Jewelry.
OMI Jewelry is determined to stand behind every part of your shopping experience. The OMI Jewelry warranty allows you to make a completely risk-free purchase. This has been our policy and our promise since we began nearly three decades ago serving customers on a local level. Now, we are standing by this policy as we serve online customers from around the world. We look forward to serving you and giving you the incredible value and experience you deserve.
Disclosure & Disclaimer
Disclosure & Disclaimer
PLEASE READ! Unless otherwise stated, Rolex did not produce the diamond timepieces in the models represented in our website.
ALL of our customized timepieces are exclusive designs to OMI Jewelry. The purchaser should not represent their timepiece customized by OMI Jewelry as an original design of the originating manufacture as it is a custom design.
OMI Jewelry is not affiliated with Rolex. OMI Jewelry does not claim our customized timepiece product to be an original Rolex product, as Rolex did not produce the models shown on our website.
Although altered, the timepiece on its own is still an authentic timepiece, but has been modified by OMI Jewelry to fit our customer's needs.
Therefore there is no confusion as to their origination as OMI Jewelry does not intend and has no intention of violating any intellectual property or trademark laws.
For more info about customizing your watch please send an email to firstname.lastname@example.org.