Customer Service

Shipping & Delivery

Shipping is made simple and easy with our peace of mind solutions! Once our sales department approves your order (which could take up to 24 business hours) the purchase will be fulfilled within 3-5 business days. Please expect additional time for any custom orders.
All of our domestic shipments are free of charge with FedEx 2-day Priority delivery. We do not ship to P.O. Box addresses. International shipments are made with FedEx International Priority at a flat rate cost of $70.00 Delivery confirmation is required on all shipments which means that an adult must be present to sign for the package. Omi Jewelry is not responsible for any additional surcharges, taxes, duties, etc. that may be accrued to your shipment by government agencies or customs officials. Import taxes are solely the responsibility of the receipient and if you need any assistance or help in understanding these policies please contact an Omi Jewelry representative today. We also allowed for you to have the item(s) shipped to a different address than your billing address.

Privacy & Security

It is our goal at Omi Jewelry to provide all of our customer's with discrete and personal service. We have been servicing private clientele for over 10 years and we have recently launched our online store to attract more business globally. We understand the importance of keeping our customers' affairs private whether it is a celebrity or a secret gift for a spouse - all of your information is kept hidden!
In order for Omi Jewelry to provide safe and professional service, we will need to collect certain pieces of information from our clients. We understand that some of the required information is sensitive and we would like to assure all of our clients that all of your information is delivered on dedicated (privately separated) servers that are checked daily. No one will have access to your information, except for management members of Omi Jewelry staff.

Returns & Replacements

Omi Jewelry offers a 14-day return policy, from the date you receive your item, on every stocked item purchased through If an item has been modified, re-sized, or custom made to your specific needs than the return policy may not be applicable.
All items are subject to a 5% re-stocking fee if a refund is to be given. You must contact us for a Return Authorization Number (RAN) before shipping the item(s) back; items returned without notification will not be accepted. Return shipments are at the responsibility of the buyer.
All of our items come with warranties. Our new jewelry comes with a 45-day protection plan


When ordering an item from our website you can choose to checkout as a guest or create a log-in account. No matter how you choose to purchase from us we want to assure you that our site is safe and secure and all of your personal information if kept hidden. If you feel more comfortable completeing your purchase over the phone with one of our customer service representatives simply call us and we will be glad to help (additional information may be required for this, especially for any credit card transaction. When you place an order our system will ask for your name, address, telephone number and email address as required fields. Please understand that it is important for us to have correct contact information in case we need to reach you regarding your order. All of this information is only visible to members of our management stadd and is not shared with anyone. Please understand that when making your purchase with a credit card wemay require more information and review. Once your order is complete a member of our staff will create an invoice within 24 business hours. If the item is in stock it may take 3-5 business days to ship the item(s), depending on your method of payment. We try to keep our inventory as up to date as possible but if an item is no longer in stock we will notify you immediately of the expected ship time. Items not in stock may be ordered which may take a few weeks.

Payment, Pricing & Promotions

All orders are protected with an SSL encryption, so you can feel secure purchasing through our website as your information is secure and protected from any third party. We accept all major credit cards, bank wire transfers, PayPal, check, or money orders. Please understand that processing times for orders paid for with check or money order may take longer than other payment options as we will have to wait 3-5 business days for it to clear. All pricing is shown without tax and shipping charges, tax is applied to all purchases in New York. This will show during the check-out process after you input your address. When purchasing with a credit/debit card your billing address input into our system must match the billing address on file with your credit/debit card. All promotional priced items and custom orders are FINAL SALE and may not be returned.

Viewing Orders

One of the many conveniences of creating an account on our website is you get the lucury to view and track any orders in your account.

Updating Account Information

If you created an account with us you are able to update your information at any time. Simply log-in and click the link of the category you would like to update.
* All of these policies are subject to change at any time and without notice. For any questions about policies please contact us at (855)880-6878 or

* Please make sure to thoroughly read and understand all of our policies before making your purchase.