OMI Jewelry offers a return policy for jewelry, pre-owned watches, and other watch parts purchased from us. Customers may return for a refund, or exchange jewelry/pre-owned watches/watch parts, subject to the terms and conditions set forth in this Return Policy.

Please note the following requirements to make use of the policy:

• All returns must be made by following the procedures set forth in this Return Policy.
• Whether the item has been shipped or not, all items purchased are subject to a 15% stocking and handling fee.
• Customers may request an exchange, a store credit, or a combination of an exchange and a store credit for merchandise, subject to the terms and conditions set forth in this Return Policy.

To return the watch or jewelry for refund or exchange, please follow in accordance with the procedures set forth below.

All items purchased are subject to a 15% stocking and handling fee, including requests for return or refund. A request for a return for a refund must be made within 4 business days of the date of delivery by the shipper to the Customer.

Please note that our gold iced-out chains are crafted with delicate materials that enhance their luxurious appearance but also increase their susceptibility to breakage, particularly with frequent wear or improper handling. While we ensure our chains are manufactured to the highest quality standards, they may be prone to damage under certain conditions.
Due to the delicate nature of these products, we are unable to accept returns or issue refunds for any breakage or damage after purchase. By purchasing a gold iced-out chain from our website, you acknowledge and accept this no-return policy.

A request for a return for an exchange or a store credit may be made up to 4 calendar days after the date of delivery by the shipper to the Customer.

All return shipments for refund or exchange must be received by the shipper (as reflected in the shipper’s tracking history) within 2 business days of OMI Jewelry making the shipping label available to Customer for printing. Customer is responsible for the cost of fully insured shipping back to OMI Jewelry in any return shipments, whether for refund, exchange, or store credit. OMI Jewelry will pre-pay for fully insured shipping in the case of a return for a refund or exchange and items will be insured at an amount up to the purchase price of the item. 

All items returned must arrive back to OMI Jewelry in the same condition in which they were received by the Customer and include any security tags or factory stickers that were attached. Items returned for an exchange or refund that are not returned in the same condition as Customer received it in will result in a refurbishing fee of up to 25% as a deduction from the refund amount or a reduction from an exchange credit.

OMI Jewelry sells its items with security tags and/or factory stickers. These must be in place when an item is received by OMI Jewelry for return. If tags or stickers are not in place, a refund, exchange, or store credit will be made only subject to Customer’s payment by deduction from a refund, exchange, or store credit of a $300 usage fee, in addition to any other costs or fees associated with the return or exchange.

Items returned for refund, exchange or store credit must be sent by the method chosen by OMI Jewelry using the label provided by OMI Jewelry. The Customer will be informed of the proper method once they contact OMI to obtain a Return Merchandise Authorization (RMA). We cannot accept any returns which are not approved by us nor sent by any different service then our return service provided on our website.

All returns must be placed either in the same carrier box which they were received, or the same type and measurement box form the carrier (FedEx, USPS). Please do not use your own boxes to ship items to us. If any charge for an oversized box will occur on our carrier account, we will transfer this charge to the customer. Upon receipt of a returned item, all items will undergo a thorough inspection by our jewelry experts to ensure that the items are in the original condition in which they were sold. All returned items must include all tags and any items or accessories that were sold with the item.

Items purchased through PayPal will be subject to a 5% Merchant Fee in addition to other costs and fees related to return, when an item is returned for refund or exchange. Items purchased under a layaway program cannot be returned for a refund. They can be only exchanged, returned for a store credit or a combination of an exchange and store credit.

Exchange credits and store credits will be in the amount of the initial purchase, less applicable deductions. OMI Jewelry will not provide cash refunds on exchanges of items for items of a lower cost. OMI Jewelry reserves the right to decline to offer refunds or exchanges beyond one incident of return for exchange or refund. Exchange credits and store credits will be in the amount of the initial purchase, less applicable deductions. OMI Jewelry will not provide cash refunds on exchanges of items for items of a lower cost. 

OMI Jewelry reserves the right to decline to offer refunds or exchanges beyond one incident of return for exchange or refund. A “business day” under this policy means Monday through Friday, excluding national holidays.

• If your name, email address or other information is different than that provided when purchasing, OMI Jewelry may be unable to process the return.
• If we approve your return request, we will create a shipping label for you to print and will include a Return Material Authorization code on the label. The cost of shipping will be deducted from any refund amount or deducted from any exchange credit, in addition to other fees and costs detailed in this policy.

OMI Jewelry has no obligation to honor a request for a refund or exchange if the item is returned using a shipping method other than the one chosen by OMI Jewelry or a shipping label other than the one provided by OMI Jewelry.

Personalized items (such as engraved merchandise, picture pendants, etc.) cannot be returned for refund or exchange.

Merchandise that was damaged or defective prior to receipt or that are not as described on OMI’s website are eligible for return for refund or exchange pursuant to the Terms for Refund above, subject to the terms of this Return Policy. Defective merchandise that is not returned within the time frames set forth above are subject to the terms of the warranty, if any, for such merchandise.

For us to process a claim that you have not received an item which the shipper claims has been delivered (based on the shipper’s tracking history), you must make a report to OMI within 7 calendar days of the shipper’s claimed date of delivery, and you must cooperate with us in promptly filing a police report and otherwise following the procedures and requirements set forth in this Return Policy. -

It typically takes 45 to 60 days from the date of OMI Jewelry’s receipt of your police report for the shipper to investigate the loss and determine whether it is liable. If the shipper determines that it is, in fact, liable and refunds OMI Jewelry for the loss, then OMI Jewelry will promptly pass the refund along to the Customer.

If OMI Jewelry determines that refund, replacement, or store credit is not justified, none will be granted. Reasons not to grant the refund or replacement include, but are not limited to: an adverse determination made by Shipper based upon its in investigation; Customer’s personal information provided on the claim are inconsistent in a material respect with what was provided on purchase; failure of Customer to follow the procedures set out in this Return Policy; failure of Customer to cooperate with an investigation by OMI Jewelry, law enforcement, or the shipping carrier; the appearance of irregularity in the sales or return process; failure of Customer to provide a police report; or other circumstances at OMI Jewelry’s sole discretion.

If you have any questions about our return policy or need additional assistance, please don't hesitate to contact us. We're here to help you bring your luxury dream to life.