FAQs - OMI Jewelry

FAQs

SHOPPING

Are your items authentic?

OMI Jewelry guarantees that all our items are 100% authentic, unless otherwise noted (for example, aftermarket diamonds added to a watch bezel or dial will be noted in a product listing).  We stand behind this guarantee and will offer you a full refund on any item found to not be completely authentic.

 

Are your photographs of the actual item?

Yes, all photos are of the actual item.

 

Does my item come with an original box and paperwork?

Items that include an original box and/or paperwork will be noted in the product description, and a picture of the original box and/or paperwork will be included in the listing.  Items that do not include an original box are shipped in an OMI Jewelry presentation box.

 

A watch is listed with aftermarket or custom parts.  What does that mean?

Diamonds are at the heart of OMI Jewelry.  We customize many of the watches we sell by adding diamonds to them, including on bezels, cases, dials, bracelets and clasps.  Any aftermarket diamonds or gemstones that have been added to a watch are noted in the product listing.

 

What condition are your watches in?

OMI Jewelry takes pride in the quality of the products we offer.  All watches are shipped in ready-to-wear condition, but there may be subtle differences in the quality of the watches listed on our site.  Please note that condition refers solely to the aesthetics of a watch and not its movement. A watch’s movement will have been tested prior to shipment and will run according to OMI Jewelry standards.

  • Unworn: Watch has never been worn
  • Excellent: Watch shows signs of very light wear or light surface scratches
  • Very Good: Watch shows signs of light to normal wear
  • Good: Watch shows signs of moderate wear, and/or may have been polished several times

 

I just bought a watch.  How do I take care of it?

Check out our Watch Care and Maintenance Guide, which will provide you with instructions on winding your automatic watch and tips for caring for your watch so it looks and functions just as well as the day you bought it.

 

I just bought a watch and it stops working all the time.  Why is that?

You probably bought an automatic watch.  Congratulations, because you’re wearing a finely crafted timepiece.  Please refer to our Watch Care and Maintenance Guide for instructions on how to use your watch and tips for caring for it.

 

I don’t know my [watch/ring/bracelet] size.  What do I do?

Please refer to our Sizing Guide for tips on how to measure your watch/ring/bracelet size.  You can also stop in to a local jeweler to have your wrist/finger sized or visit our NYC showroom at 20 W 47th St where our staff will be happy to assist you.

 

What if I’m still not sure of my size?

We offer free sizing services.  Just contact our support team and we’ll be happy to assist.  We also offer hassle free returns and exchanges, so you can rest easy knowing you’ll be taken care of until you’re satisfied.

 

Does my purchase come with a warranty?

All watches are covered against mechanical defect for two years from date of purchase.  Watches that have any balance remaining on their factory warranty will be covered by the manufacturer.  OMI Jewelry’s warranty will kick in for the balance of the two year period after the factory warranty has expired.  All jewelry is covered for one year against defects in manufacturing and loose gemstones.

 

Does my purchase come with an appraisal?

Every purchase comes with a complimentary OMI Jewelry appraisal.

 

How do I cancel my order?

Contact our support team, who will be happy to assist you.

 

Do you accept trade ins?

Please contact our support team and we’ll be happy to work with you on a trade toward your purchase.

 

PAYMENTS

What forms of payment do you accept?

We accept all major US credit cards, and wire transfers.  Additionally, we’ve partnered with third-party provider Affirm to offer our customers financing options.

 

What is Affirm?

OMI Jewelry has partnered with Affirm to offer flexible financing options.  Simply choose Affirm at checkout and you will be redirected to their site for payment options.  If you are not satisfied with their terms, you don’t have to complete your order. For questions about payments, please see Affirm for more information.

 

Do you charge sales tax?

OMI Jewelry is obligated to collect sales tax on orders shipped to addresses in New York state.  Please consult your state’s tax laws for more information on which purchases are subject to sales tax.  

  

SHIPPING

Are your shipments insured?

Yes.  Every shipment is insured, so you can rest easy knowing your order is covered against any unforeseen issues during shipment.

 

Do you ship internationally?

Yes.  We ship internationally via FedEx International Priority for a flat fee of $70.  Please refer to fedex.com for a current list of FedEx International Priority shipping destinations.  Note that duties and fees are not included in the purchase price and are the responsibility of the buyer. Please refer to your local customs office for more details.

 

When can I expect to receive my order?

Orders are typically fulfilled in 48 business hours, with delivery to you in 3-5 business days.  Special orders may take up to 10 business days to be processed.

 

Do you ship to PO boxes?

We do not currently ship to PO boxes or APO/FPO addresses.

 

Do you offer delivery confirmation?

Delivery confirmation is required on all shipments, which means an adult must be present to sign for the package.

 

RETURNS

What is your return policy?

We offer free returns and exchanges for 7 days from date of delivery on any pre-owned watch or jewelry purchase.  Never worn and custom watches are not eligible for return. Please contact our support team for assistance with your return.  All returns must be in the same condition in which they were received and include any security tags or factory stickers. Failure to return an item in the same condition may result in a restocking fee of up to 25%.

 

Do you offer free return shipping?

Yes.  We’ll send you a prepaid mailing label and instructions on how to securely pack and ship your item back to us.

 

GENERAL

Is your site secure?

We take security seriously.  Omijewelry.com is protected by industry standard 256-bit SSL encryption technology.  This is the same level of encryption used by large banks, so your information is completely secure.  We also will never sell or distribute your personal information to anyone.

 

I’ve read all the FAQs and still have questions.  What should I do?

You can contact our support team and we’ll help answer any questions you have.