All watches are covered against mechanical defects for two years from the date of purchase. Watches that still have time remaining on their factory warranty will continue to be covered by the manufacturer, and OMI Jewelry’s warranty will apply for the remainder of the two‑year period once the factory warranty expires. All jewelry is covered for one year against defects in manufacturing and loose gemstones.
OMI Jewelry’s Extended Warranty is a service and repair warranty that covers eligible maintenance and repairs caused by normal wear and manufacturer‑related defects. It is designed to complement, but not replace, third‑party jewelry insurance. The Extended Warranty is not an insurance policy and does not cover loss, theft, mysterious disappearance, or catastrophic damage. We strongly recommend insuring your jewelry or watches separately through a provider such as Jewelers Mutual.
Most jewelry and watches purchased from OMI Jewelry are eligible for Extended Warranty coverage, subject to inspection, design limitations, and material constraints. All warranty services must be performed by OMI Jewelry or an authorized service provider, and repairs or alterations completed by third parties may void warranty coverage. All warranty services require inspection and approval to confirm eligibility.
The Jewelry Extended Warranty covers repairs and maintenance due to normal wear, including:
- Manufacturer defects
- Ring resizing (subject to design limitations)
- Rhodium plating restoration, polishing, and finishing
- Removal of tarnish and patina
- Repair of broken jewelry when all original parts are present
- Diamond, gemstone, and pearl maintenance
- Securing stones in non‑prong settings
- Prong tightening
- Repair of damaged settings
- Reshaping caused by normal wear
- Repair of chains, clasps, earring backs, and cufflink backs
- Replacement of damaged or missing stones up to 2.5mm per stone, with a maximum of two stones per item
- Repair of enamel, onyx, ceramic, leather, wood, or carbon components
- Reproduction of broken jewelry when no parts are missing
The Jewelry Extended Warranty does not cover loss, theft, mysterious disappearance, missing parts not presented with the item, damage caused by accidents, impact, misuse, abuse, or neglect, unauthorized repairs or alterations, excessive wear beyond normal use, or cosmetic damage that does not affect structural integrity. Missing stones are covered only when each stone is 2.5mm or smaller, up to two stones per item, and only when the loss is due to normal wear—not loss, impact, or misuse.
The Watches Extended Warranty covers service and repairs related to normal use and mechanical performance, including:
- General maintenance
- Professional cleaning and polishing
- Repair or replacement of internal mechanical and movement components due to functional or manufacturer defects
- Replacement of up to two diamonds lost from the bezel due to normal wear
The Watches Extended Warranty does not cover water or moisture damage, loss or detachment of the bezel, damage caused by impact, accidents, misuse, or unauthorized service, cosmetic damage beyond normal wear, or loss or theft of the watch or any components. Customized watches, including diamond bezel customization, may be eligible for limited coverage as outlined above, subject to inspection and approval.
OMI Jewelry reserves the right to repair or replace an item using comparable materials and craftsmanship at its discretion. Catastrophic damage—such as fire, flood, or major impact—is not covered under the Extended Warranty, and separate insurance is recommended for these risks. The Extended Warranty is designed to work alongside insurance, not replace it; insurance typically covers loss, theft, and major damage, while the warranty focuses on maintenance and repair.
