Frequently Asked Questions

Frequently asked questions

This FAQs page provides important information regarding our products, payment options, shipping, returns, and more. For any additional questions, feel free to contact us.

Title

last updated: december 2024

Overview

shopping

1. are your items authentic?

2. is my watch waterproof?

3. are your photographs of the actual item?

4. does my item come with an original box and paperwork?

5. a watch is listed with aftermarket or custom parts. what does that mean?

6. what condition are your watches in?

7. i just bought a watch. how do i take care of it?

8. i just bought a watch and it stops working all the time. why is that?

9. i don’t know my [watch/ring/bracelet] size. what do i do?

10. what if i’m still not sure of my size?

11. does my purchase come with a warranty?

12. does my purchase come with an appraisal?

13. how do i cancel my order?

14. do you accept trade ins?

15. do you have a physical store?

payments

16. what forms of payment do you accept?

17. do you charge sales tax?

AFFIRM financing

18. what is affirm?

19. how does the affirm credit check work?

20. my credit isn’t so good. can i still be approved for financing through affirm?

21. what rates and payment terms are offered through affirm?

22. is affirm available to shoppers outside the united states?

23. i have questions about my affirm payments. who do i speak with?

shipping

24. are your shipments insured?

25. do you ship internationally?

26. when can i expect to receive my order?

27. Do you ship to PO boxes?

28. do you offer delivery confirmation?

returns

29. what is your return policy?

30. do you offer free return shipping?

general

31. is your site secure?

32. I’ve read all the FAQs and still have questions. What should I do?

Overview

By browsing our FAQs page, you can find answers to a wide range of questions regarding our products, payment options, shipping, returns, and more. From ensuring the authenticity and condition of our watches and jewelry to understanding financing options like Affirm, we aim to provide transparency and clarity. We also address common concerns about sizing, warranties, and delivery, so you can shop with confidence. For additional questions or specific inquiries not covered in the FAQs, feel free to contact us directly. Your satisfaction and peace of mind are our top priority.

Are your items authentic?

OMI Jewelry guarantees that all of our items are 100% authentic, unless otherwise noted (for example, aftermarket diamonds added to a watch bezel or dial will be noted in a product listing). We stand behind this guarantee and will offer you a full refund on any item found to not be completely authentic.

Is my watch waterproof?

Custom diamond watches are not waterproof. For more detailed information on a specific watch, contact us.

Are your photographs of the actual item?

Yes, all photos are of the actual item.

Does my item come with an original box and paperwork?

Items that include an original box and/or paperwork will be noted in the product description, and a picture of the original box and/or paperwork will be included in the listing. Items that do not include an original box are shipped in an OMI Jewelry presentation box.

A watch is listed with aftermarket or custom parts. What does that mean?

Diamonds are at the heart of OMI Jewelry. We customize many of the watches we sell by adding diamonds to them, including on bezels, cases, dials, bracelets and clasps. Any aftermarket diamonds or gemstones that have been added to a watch are noted in the product listing.

What condition are your watches in?

OMI Jewelry takes pride in the quality of the products we offer. All watches are shipped in ready-to-wear condition, but there may be subtle differences in the quality of the watches listed on our site. Please note that condition refers solely to the aesthetics of a watch and not its movement. A watch’s movement will have been tested prior to shipment and will run according to OMI Jewelry standards.

Unworn: Watch has never been worn
Excellent: Watch shows signs of very light wear or light surface scratches
Very Good: Watch shows signs of light to normal wear
Good: Watch shows signs of moderate wear, and/or may have been polished several times

I just bought a watch. How do I take care of it?

Check out our Watch Care & Maintenance Guide, which will provide you with instructions on winding your automatic watch and tips for caring for your watch so it looks and functions just as well as the day you bought it.

I just bought a watch and it stops working all the time. Why is that?

You probably bought an automatic watch. Congratulations, because you’re wearing a finely crafted timepiece. Please refer to our Watch Care & Maintenance Guide for instructions on how to use your watch and tips for caring for it.

I don’t know my [watch/ring/bracelet] size. What do I do?

Please contact usfor tips on how to measure your watch/ring/bracelet size. You can also stop in to a local jeweler to have your wrist/finger sized or visit our NYC showroom at 10 W 46th St, 6th Floor, where our staff will be happy to assist you.

What if I’m still not sure of my size?

We offer free sizing services. Just contact our support team and we’ll be happy to assist. We also offer hassle free returns and exchanges, so you can rest easy knowing you’ll be taken care of until you’re satisfied.

Does my purchase come with a warranty?

All watches are covered against mechanical defect for two years from date of purchase. Watches that have any balance remaining on their factory warranty will be covered by the manufacturer. OMI Jewelry’s warranty will kick in for the balance of the two year period after the factory warranty has expired. All jewelry is covered for one year against defects in manufacturing and loose gemstones.

Does my purchase come with an appraisal?

Every purchase comes with a complimentary OMI Jewelry appraisal.

How do I cancel my order?

Contact our support team, who will be happy to assist you.

Do you accept trade ins?

Please contact our support team and we’ll be happy to work with you on a trade toward your purchase.

Do you have a physical store?

Our showroom located at 10 W 46th St on the 6th Floor in New York City is generally open M-F 10a-6p ET. Contact us if you would like to make an appointment!

What forms of payment do you accept?

We accept all major US credit cards, and wire transfers. Additionally, we’ve partnered with third-party providers Affirm, Partial.ly, Acima, & more to offer our customers financing options.

Do you charge sales tax?

OMI Jewelry is obligated to collect sales tax on orders shipped to addresses in New York state. Please consult your state’s tax laws for more information on which purchases are subject to sales tax.

What is Affirm?

OMI Jewelry has partnered with Affirm to offer transparent, quick financing to our customers, with no hidden fees or costs. You will never owe more than what you agree to upfront. The total at checkout will always be what you actually pay. With Affirm, you split the price of your purchase into fixed monthly payment amounts that fit your budget. Simply choose Affirm at checkout and you will be redirected to their site for payment options. If you are not satisfied with their terms, you don’t have to complete your order.

How does the Affirm credit check work?

The Affirm credit check takes just a few minutes. Affirm performs a soft credit check, so creating an Affirm account, prequalifying, or applying for a loan do not impact your credit score. Not until you actually take out financing through Affirm is there potential impact to your score.

My credit isn’t so good. Can I still be approved for financing through Affirm?

Affirm makes the process of applying for financing quick and easy. And since there’s no impact to your credit score for prequalification and applying, it can’t hurt to try!

What rates and payment terms are offered through Affirm?

Rates currently range from 0% APR or 10–36% APR, with payment terms ranging from 12, 18 , 36 months, For example, "on a $4000 purchase, you may pay $249.87 for 18 months with a 15.17% APR."

Select Affirm at checkout to see additional information on the specific product you’re interested in.

Is Affirm available to shoppers outside the United States?

At this time, Affirm is available only to shoppers residing in the United States (excluding Iowa and West Virginia due to state laws). Affirm hopes to expand its services to customers outside the US in the future.

I have questions about my Affirm payments. Who do I speak with?

For questions about payments, or any other questions regarding your Affirm account, please visit affirm.com/help for more information.

Are your shipments insured?

Yes. Every shipment is insured, so you can rest easy knowing your order is covered against any unforeseen issues during shipment.

Do you ship internationally?

Yes. We ship internationally via FedEx International Priority for a flat fee of $70. Please refer to fedex.com for a current list of FedEx International Priority shipping destinations. Note that duties and fees are not included in the purchase price and are the responsibility of the buyer. Please refer to your local customs office for more details.

When can I expect to receive my order?

Orders are typically fulfilled in 48 business hours, with delivery to you in 3-5 business days. Special orders may take up to 10 business days to be processed.

Do you ship to PO boxes?

We do not currently ship to PO boxes or APO/FPO addresses.

Do you offer delivery confirmation?

Delivery confirmation is required on all shipments, which means an adult must be present to sign for the package.

What is your return policy?

Please see our Return Policy here.

Do you offer free return shipping?

Yes. We’ll send you a prepaid mailing label and instructions on how to securely pack and ship your item back to us.

Is your site secure?

We take security seriously. Omijewelry.com is protected by industry standard 256-bit SSL encryption technology. This is the same level of encryption used by large banks, so your information is completely secure. We also will never sell or distribute your personal information to anyone.

I’ve read all the FAQs and still have questions. What should I do?

You can contact our support team and we’ll help answer any questions you have.