Terms & Conditions - OMI Jewelry

TERMS & CONDITIONS

By using the Site, you agree to be bound by our Terms & Conditions and acknowledge that any other agreements between us are hereby superseded with respect to the subject matter of these Terms and Conditions.

Title

last updated: may 2024

General Terms and Conditions

Products and Services

WARRANTY AND repairs

pricing, shipping, returns, & more

Overview 

Thank you for visiting this Web site (the "Site"), which is provided by OMI Jewelry. Your use of this Site and any purchases you make from this Site are subject to the following Terms and Conditions ("Terms and Conditions"), our Privacy Policy, which is hereby incorporated by reference, other notices posted on the Site, and all applicable laws and regulations. Please read these Terms and Conditions carefully before accessing and using this Site.

 

By using the Site, you agree to be bound by our Terms and Conditions and acknowledge that any other agreements between us are hereby superseded with respect to the subject matter of these Terms and Conditions. If you do not agree to and accept these Terms and Conditions, you are not authorized to use the Site, and you must exit the Site.

 

We may revise these Terms and Conditions from time to time and without notice. The revised Terms and Conditions will take effect as of the date of posting. You are bound by any such revisions and, therefore, you should visit this page periodically to review the current Terms and Conditions. For your convenience, the date of the last update to the Terms and Conditions appears at the bottom of this document.

OWNERSHIP OF CONTENT & TRADEMARKS

Our Site provides information about our company and the products and services we offer. The Site and all its content, including, without limitation, all text, images, photographs, illustrations, icons, video clips, audio clips, written and other materials (collectively, the "Content") is owned and copyrighted by us or licensed to us by third parties. The trademarks of others that are referenced in this Site are used for identification purposes only. Except as provided in these Terms and Conditions, your use of any Content or trademarks without the written permission of the relevant Content or trademark owner is strictly prohibited. We will aggressively fully enforce our intellectual property rights of the law, which may include seeking criminal prosecution. Nothing contained in this Site should be construed as granting by implication, estoppel, or otherwise, any license or right to use any trademarks displayed on this Site without our prior written permission.

LIMITED RIGHT TO USE THIS SITE

You may access the Content solely for your noncommercial, personal use, if you do not modify, delete or change any copyright, trademark, or other proprietary notices on or relating to the Content. No licenses or rights in the Content, expressed or implied, are granted by these Terms and Conditions, which rights are hereby reserved.

 

Except as set forth above, you may not sell, reproduce, distribute, modify, copy, transmit, display, reuse, reproduce, publish, license, create derivative works from or based on, transfer, sell, publicly perform, report or otherwise use Content without OMI Jewelry’s prior written permission. Publishing or reproducing includes any uploading, downloading or accessing information on this Site onto the internet or any other local or international computer system."To a limited extent you are permitted to post or upload information or data to the Site. However, you are prohibited from using the Site to post or transmit an infringing, threatening, false, misleading, abusive, harassing, libelous, defamatory, obscene, scandalous, inflammatory, pornographic, or profane material or any material that could constitute or encourage conduct that would be considered a criminal offence, give rise to a civil liability, violate any law or otherwise violate the rights of any person or company."You are prohibited from using the Site to advertise or perform any commercial solicitation.

 

If you violate any of these terms, your permission to use this Site and the Content will automatically terminate and you must immediately destroy all copies you have made of the Content. Your Submissions and any personal identifiable information you transmit or upload to the Site will be treated by OMI Jewelry in accordance with its Privacy Policy.

PRODUCT DESCRIPTIONS 

Some products that we sell may appear smaller or larger than their image displayed on the Site. The color and size of the display of a product may vary depending on the type of computer monitor you use and its settings. 

PRODUCT PRICING FOR ONLINE PURCHASES FROM THIS SITE

Our prices are subject to change without notice. We may sometimes negotiate prices on products we offer through the Site. We use our best efforts to ensure that the information on the Site and the price of our products are displayed accurately. However, some system or typographical errors may occur. We reserve the right to correct all errors on our website, including pricing errors. We do not honor inaccurate or erroneous prices. If you have any questions, please contact us at or info@omijewelry.com. We apologize for any inconvenience this may cause. 

PRODUCT AVAILABILITY

Management makes every attempt to ensure that our expansive online catalog is as accurate and complete as possible. In the event an item is listed with an inaccurate description or incorrect price due to data-entry or system error, we reserve the right to correct all errors and cancel any orders placed for the item listed at the incorrect price or with the inaccurate description. Due to pricing fluctuations in the diamond market, our prices are subject to change without notice.

PRODUCT INFORMATION & IMAGES

Management has attempted to accurately depict the products offered on the site. However, because the depiction of a product is dependent on your computer monitor, we cannot guarantee that such depiction will be accurate. Products may appear larger or smaller than their actual size and colors will vary depending on your monitor. Some photographs have been enlarged to show detail. In accordance with industry standards and ftc regulations, total carat weight may vary +/- 0.05 carats from the stated weight.

WARRANTY

Every item offered on our website automatically comes with a 2-year protection warranty. This protects you from day-to-day mishaps or any issues you may experience with a particular piece. For instance, if a diamond falls out of your item you may send it back for it to be repaired (free of charge) within a 2-year period. Of course, if the piece has experienced any severe damage or was used for anything other than its intended purpose (to be worn) then there may be a cost involved in getting the item repaired or replaced.

 

Customer is entitled to two ( 2 ) warranty repair claims per calendar year. Each claim after second one will be fully paid by customer.
 

PLEASE BE ADVISED: SINCE DIAMOND CUSTOMIZED WATCHES ARE NOT WATERPROOF OR WATER RESISTANT – WATER DAMAGE IS NOT COVERED UNDER A WARRANTY, AND REPAIR PRICE WILL BE CHARGED.

 

OMI JEWELRY’S WARRANTY WILL NOT COVER LOSSES OF FULL BEZELS, OR CHAINS WITH MISSING PIECES.

 

OMI JEWELRY WILL NOT ACCEPT ANY THIRD-PARTY REPAIRS OR MODIFICATION ON THE ITEMS DURING WARRANTY TIME. ANY PRIVATE THIRD-PARTY REPAIR COMPANIES USED WILL AUTOMATICALLY BREACH THE WARRANTY CONTRACT - OMI JEWELRY WILL CANCEL THE WARRANTY.

 

OMI JEWELRY WILL NOT AT ANY CIRCUMSTANCES REIMBURSE THIRD-PARTY COST OF REPAIR PRESENTED BY CUSTOMER.

 

ANY CUSTOM ALTERATIONS MADE TO WATCHES ARE NOT SERVICABLE BY ROLEX.

REPAIR PROCEDURES

To initiate a repair, please contact a sales representative from OMI Jewelry either through email (info@omijewelry.com), phone (844-330-9466), or directly from the website. Once you have spoken to a representative, please follow these instructions:

 

Please include a copy of the OMI Jewelry receipt, as well as a note indicating everything that is damaged or needs to be repaired.

 

OMI Jewelry shipping label will be issued and sent via email to you.

 

PLEASE BE ADVISED: SINCE DIAMOND CUSTOMIZED WATCHES ARE NOT WATERPROOF OR WATER RESISTANT – WATER DAMAGE IS NOT COVERED UNDER A WARRANTY, AND REPAIR PRICE WILL BE CHARGED.
 

Pack a return a return in a secure box, making sure that no further damage occurs during shipment. OMI Jewelry is not responsible for any further damages that occur during shipment. If item is not securely packed, and damages were not indicated during the initial conversation with our representative, the package will be treated as damaged during shipment, and full price will be charged to the customer. Please make sure that there is a current and valid phone number on the receipt or note, so someone can contact you. We accept shipments with our shipping labels only and have a right to refuse to accept any items sent to us by using label different than ours.

 

Please send an email to info@omijewelry.comwith a tracking number, and date that the package was sent.

 

Upon receipt of package, someone from OMI Jewelry will contact you and notify you that package has been received.

 

If item was purchased from OMI Jewelry – we offer 2 years warranty and repairs are free of charge except water damages and losses of diamond bezels. 

Once an item has been repaired, someone from OMI Jewelry will notify you immediately. It will then be shipped out for free (international shipments are subject to charge) via FedEx. It will be shipped ground unless prior arrangements have been made. All shipments are FULLY insured.

 

All terms listed here are subject to change without further notice.

PRICING

If item was purchased from OMI Jewelry – we offer 2 years warranty and repairs are free of charge except water damages and losses of diamond bezels.

 

Once an item has been repaired, someone from OMI Jewelry will notify you immediately. It will then be shipped out for free (international shipments are subject to charge) via FedEx. It will be shipped ground unless prior arrangements have been made. All shipments are FULLY insured.

 

All terms listed here are subject to change without further notice.

 

Our goal is to provide you with a quality piece of jewelry that will stay with you for as long as you decide to keep your item. Even after your 2-year period has expired, we will always stand by our products and provide you repair or warranty related services at a small fee.

 

*Some new items such as watches will come with longer or extended factory warranties.

SHIPPING

Every order is processed and verified as quickly as possible. You will receive an e-mail updating you of your order status within 24 business hours of placing your order.

Domestic orders (within the 50 United States) we process within 5-7 business days (excluding weekends and any holidays ) and ship by 2-Day FedEx Priority after order is fully processed free of charge.

 

Overnight and rush requests will still be subject to the same verification process, but we will do our best to expedite these orders. You will have an option for a $200 flat rate Overnight FedEx delivery method. This does not necessarily mean you will receive your merchandise the very next day after placing an order. Your order will still have to be verified and processed, but we will expedite this process. Expedited fees are non-refundable for any reason!

 

You must call us the same day you placed the order before 4pm EST to request expedited shipping and processing plus you have to pay expedited fee.

 

International Shipping:We ship worldwide with FedEx International Priority. We charge a flat fee of $150.00 on all international shipments. We try our best to expedite packages internationally may longer for package to be delivered due to international custom process.

 

International duties and taxes are responsibility of buyer. All packages are fully insured up to full value of merchandise purchased. Please contact us for any special request and we will do our best to accommodate you.

RETURN POLICY

Click HERE for our Return Policy.

 

RETURN PROCESS AFTER PURCHASE HAS BEEN MADE:

To start your return, simply click on the  Returns & Exchanges  link in the footer menu of our store, or find it in your  account  page.

 

You will be prompted for your order ID and either your email address or phone number. This helps us locate your order quickly.

 

Follow the prompts to select the reason for your return, and your preferred refund option. Once you've selected your options, click submit to send us your return request.

 

You'll receive a confirmation email with further instructions. Please follow these instructions within the confirmation email to complete your return.

 

If your return is approved, you will need to ship the item back to us. We'll provide you with a guaranteed shipping label, fully insured up to merchandise price you paid. This cost will be deducted from your refund amount we provide after we receive the merchandise back.

 

You are not responsible for any losses during shipment if our service is used.

We cannot accept any returns which are not approved by us nor sent by any different service then our return service provided on our website.  

 

All returns must be placed either in the same carrier box which they were received, or the same type and measurement box form the carrier (FedEx, USPS). Please do not use your own boxes to ship items to us. If any charge for an oversized box will occur on our carrier account, we will transfer this charge to the customer.

EXCHANGE POLICY 

You can exchange your merchandise within 30 days of purchase to any item you like.

 

If merchandise you are exchanging to, cost more than original purchased one, you will have to cover the difference of new item you are exchanging to, however if cost is less then price you paid, we will issue a store credit of the amount of the difference. Store credit will never expire and can be used for any merchandise from our store.

 

To start your exchange, simply click on the  Returns & Exchanges  link in the footer menu of our store, or find it in your  account  page.

LOST OR STOLEN PACKAGES DURING DELIVERY

We do understand that sometimes packages get lost or stolen even if we use signature delivery service only.

 

If your package was not delivered to address you provided, please contact us immediately. We have a procedure to follow in cases like this.

 

We will open an investigation with the carrier we used to deliver package to you. Investigation may take up to 45 business days. You will be asked to provide a Police Report from your local police station within 7 business days.

 

When investigation is finished, 2 things may happen:

 

1. Your case is approved to issue a monetary refund or item replacement – best suit you.

 

OR

 

2. Your case is denied and no monetary or item replacement is granted.

 

WARNING: Without a Police Report we cannot process an investigation and your case will be closed with no refund or compensation of any kind. You are responsible to answer any phone calls and written communication from OMI Jewelry and Delivery Carrier on timely manner – failure to do so will prompt to deny your case. You are responsible to comply with every rules and regulation of Carrier and OMI Jewelry investigation – failure to do so will prompt to deny your case.

 

You accept these terms upon a purchase of any kind of product from OMI Jewelry.

REPRESENTATION

You represent and warrant that you are at least eighteen years of age. You warrant that you will use this Site in accordance with these Terms & Conditions and all applicable laws and regulations. 

UNSOLICITED IDEA SUBMISSIONS 

OMI Jewelry or any of its employees do not accept or consider unsolicited ideas, including ideas for new advertising campaigns, marketing plans, new product names, new promotions, new or improved products or technologies, product designs, enhancements, processes or materials. Please do not submit any unsolicited ideas, original creative artwork, suggestions or other works (“submissions”) in any form to OMI Jewelry or any of its employees. The sole purpose of this policy is to avoid potential misunderstandings or disputes when OMI Jewelry products, designs, advertising or marketing strategies might seem like ideas submitted to OMI Jewelry. 

 

OMI Jewelry depends on its employees and consultants for ideas involving new designs, products and improvements to existing products, advertising, promotion and marketing strategies. These employees and consultants have firmly established legal relationships with OMI Jewelry. If, despite our request that you not send us your ideas, you still submit them, then regardless of what your letter, email or call says, the following terms shall apply to your submissions.

TERMS OF IDEA SUBMISSION

You agree that: (1) your submissions and their contents will automatically become the property of OMI Jewelry, without any compensation to you; (2) OMI Jewelry may use, modify or redistribute the submissions and their contents for any purpose and in any way; (3) there is no obligation for OMI Jewelry to review the submission; and (4) there is no obligation to keep any submissions confidential.

GENERAL PROVISIONS 

We make no representation that the Content is appropriate or available for use in every country of the world. You are solely responsible for compliance with applicable local laws. Although our products are available in many parts of the world, this Site may describe products that are not available worldwide.

 

These Terms and Conditions shall be governed by and construed in accordance with the laws of the State of New York without regard to its conflict of law provisions. You agree that the state and federal courts of the State of New York shall have sole and exclusive jurisdiction over any action at law or in equity arising from your use of the Site, these Terms and Conditions, or any purchase from this Site and you irrevocably and unconditionally consent and submit to the sole and exclusive jurisdiction of such courts.

 

Our waiver of a breach of any provision of these Terms and Conditions shall not operate to be interpreted as a waiver of any other or subsequent breach. If any provision of these Terms and Conditions is determined by a court of competent jurisdiction to be prohibited or unenforceable, such provision shall be ineffective to the extent of such prohibition or unenforceability without invalidating any remaining provisions of these Terms and Conditions or rendering such provision unenforceable in any other jurisdiction.